How Do I Access My Verizon Account?

Introduction

Accessing your Verizon account allows you to manage your wireless, internet, or TV services online. You can log in to your account using a web browser on your computer or the My Verizon app on a smartphone. But if you’re new to Verizon or haven’t registered for an online account yet, you might be unsure how to get started. Take the following steps to learn how to access your Verizon account to view your bill, check usage, and manage your plan.

Visit the Verizon Website

Start by opening a web browser on your computer, tablet, or phone and going to the Verizon website. On the homepage, click the “Sign In” button located at the top right corner. A drop-down menu will appear with several options: Account Overview, Pay Bill, Make a one-time payment, Register, and Business Log in. If you haven’t already done so, click “Register” to sign up for an account.

Choose Your Service

In order to view your account online, you will first need to register your service. After clicking “Register,” a page will display asking which service you would like to register for. Choices include: Mobile, 5G Home Internet, Fios Home Internet, and Prepaid Mobile. Click your current service.

Complete the Sign-Up Process

Choosing Mobile, home internet, or Fios Home Internet will take you to a page where you can create your profile. Enter the email address you want to use with this account, then create a strong password. Your password must be 8 to 20 characters long, include at least 1 letter, and 1 number. Re-enter your password, agree to the terms, then click “Continue.” Next, verify your email to create your account.

Accessing Your Account

To access your account, on the home page, click “Sign in,” then from the drop-down menu, click “Account overview.” Enter your user ID or your mobile number. Note: If you are a home customer, then enter your user ID. Next, enter your password and click “Continue.”

If you have a Verizon Fios business account, then click “Business Log in” from the drop-down menu. After entering your user ID and password, click “Manage my business.”

Retrieve Your Login Information

If you forgot your credentials, don’t worry. This information is easy to retrieve.

To reset your password, click “Account overview,” then “Forgot user ID or password.” Enter your user ID or phone number. If you are a home customer, then enter your user ID. Click the link sent to your email or texted to your phone to reset your password.

To find your username, click “Account overview,” then “Forgot user ID or password.” Click “Forgot User ID,” then enter your email address or mobile number.

Contact a Verizon Support Agent

If you continue to have problems accessing your account, contact Verizon customer support by clicking here. A support agent at Verizon can help update your profile, reset your password, and troubleshoot any issues you may have. Make sure you have your account number, phone number, email address, and other identifying information ready.

Conclusion

Now that you know the right steps to take to access your Verizon account, you shouldn’t have any problems recovering your account in the future. Therefore, you can continue to manage your services, monitor usage, pay your bill, and update your plans when needed.