How Do I Remove a Line from My Verizon Account?

Introduction

Verizon customers remove a line from their accounts for various reasons, including fluctuating costs, a carrier switch, or an additional inactive mobile device. Others may choose to reduce their bill to avoid increased charges and to save money every month, especially when using only one line. While an authorized account user will lose their line, they can start their own contract or receive service from another carrier after the process is complete. Since Verizon charges customers a specific amount for each line, removing a user from your account is an ideal way to ensure you only pay for active service.

What You'll Need

If you’ve discovered you don’t need an additional mobile line, and you only want to pay for your phone, check out several steps that can help you lower your monthly bill, especially after deleting a number that increases your payment amounts, taxes, and fees substantially:

Visit the Verizon website and log in to your customer account.

Navigate to the top-left corner of the homepage, and click the ‘Support’ link.

Click the ‘Account management’ link under the ‘Browse support topics’ topic on the next page.

Scroll down to the ‘Additional support’ section, and click the ‘Fios & Home Billing & Account Information’ link.

Type ‘Remove a Line’ in the search box under the ‘Welcome to Verizon Home Support’ title on the next page.

Read the instructions to remove a line from your account, and wait for a confirmation email finalizing the removal request.

Ensure that you confirm your actions after removing your line successfully. Also, check your email inbox for a confirmation or cancellation notice, finalizing your submission. You may want to sign in to your account again to see if the line is no longer active or was deleted. In addition, your next billing statement should reflect the removal and a reduced monthly payment amount, and one less device associated with your account. If Verizon fails to contact you after the process, you may have to seek help from the support team. Inquiring about your request can be or resourceful than simply sitting and waiting an extended period for a response that may never come.

Some Verizon customers hit a challenging, annoying roadblock when removing a line from their accounts. One significant reason is an unstable internet connection, which can cause login issues, preventing customers from accessing their accounts or connecting to the website due to system issues. If you have an active payment plan or your balance is overdue, Verizon may restrict you from removing a line until you pay what you owe, or reject your request because installment payments would disqualify you. The company may flag your removal attempt as an error, which could prevent you from completing the process.

Conclusion

Speaking with a Verizon specialist is the best choice to make if you need to fix a technical issue, especially one that is preventing you from removing a line. Customers have several ways to contact the Verizon customer service department, which include calling to communicate with a representative, reaching out using social media, and submitting a request via online form. One of the best ways to initiate contact is via phone, which many customers prefer to use when faced with a challenging problem. Four other available methods are X (formerly Twitter), Facebook Messenger, Live Service Chat, and the Help Desk.