How Do I Fix a Broken Verizon Wireless Phone If I Have Insurance?
In a nutshell: Verizon offers a mobile protection plan, Mobile Protect, that covers device damage, including water issues. Eligible devices must be functional at the time of enrollment. Customers can file claims through Asurion, which partners with Verizon for repair and replacement services. Key steps include entering the device
Introduction
Is your wireless device defective or broken? You can get it fixed with Verizon's phone protection plan. With Mobile Protect, you're covered for damage, including water damage. Depending on when you file your claim, you might receive the repaired device the same day or the next day. Select smartphones even offer $0 deductible and unlimited cracked glass repairs. To be eligible for protection, your device must be fully functional when enrolling. Consider enrolling within 30 days of device activation. Already have insurance and need repairs? Continue reading for steps on filing and tracking a claim.
File a Claim At Asurion
Verizon partners with Asurion regarding claims. If you need to get your broken device fixed, visit the Claims page on Asurion's official website. Click "Start or track a claim" to get started with the claims process.
Enter the Wireless Number of the Damaged Device
The wireless number is the mobile telephone number assigned by Verizon. Enter it in the box and click Continue. Then, follow the on-screen prompts to start your claim with Asurion.
Asurion will ask a few questions about how the device was damaged and provide you with two options: repair or replacement. We recommend uploading documents that may help get you a better resolution from Asurion. To upload documents, check out the next step.
Upload Your Documents
You will still need to enter your wireless number to complete your claim. Just tap Continue after typing your wireless number and follow the on-screen instructions on how to upload relevant documents.
To track your claim, use the link provided on the first step. Just enter your wireless number and follow the on-screen prompts.
When the claim is approved, Asurion will provide you with a 12-month limited repair warranty. If there are issues with your phone, call them directly.
Note that only the account holder can file a claim with Asurion. If you have 2-20 lines with Verizon, considering enrolling in Verizon Mobile Protect Multi-Device, to ensure that all your devices are protected. Customers with 2 lines can register 2 devices and 3 devices if you have 3 lines. Customers with 4-20 lines can get additional coverage for up to 3 additional devices.
Still not enrolled in Verizon's Mobile Protect? You can file unlimited number of claims, helping you save money on repairs. Repairs for cracked screen and back glass is also included in the coverage. Additionally, you also enjoy other perks when you have Verizon's Mobile Protect, and these include in-person device refresh, mobile device setup, and one-on-one digital security help. When your device is beyond repair, Verizon can also get you a replacement, which you can receive on the next day.
Conclusion
Start a claim today if your device has physical damage from water and other elements. You can file your claim online or you may also call Asurion directly. Regarding deductibles, it would be best to contact either Verizon or Asurion to get an accurate answer. We also recommend filing a claim the soonest possible time and file it early in the day so you can get the device on the same day or the next day. Still have questions regarding claims for damaged wireless phones? Get in touch with Customer Support today.
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