How Do I Cancel My Verizon Wireless Service?
In a nutshell: To cancel your Verizon Wireless service, start by visiting the Verizon website. Navigate to the homepage, locate the menu indicated by three stacked lines in the upper-right corner, and click it to expand. Find the "Support" link and access the Verizon Support page. Use the
Introduction
If you use Verizon Wireless and want to cancel your service, you might not know where to start. You can try handling it on your own or contact a customer service representative. The information below will guide you through the process.
Go to the Verizon Website
Visit the Verizon website.
Locate the Verizon Menu on the Homepage
Find the Verizon menu on the homepage. You'll recognize it by the three stacked horizontal lines in the upper-right corner of the website.
Expand the Verizon Menu
Click on the three stacked horizontal lines in the upper-right corner of the Verizon website to expand the menu.
Search for the Verizon Support Link
Browse the Verizon menu until you see the "Support" link. It's above "Stores" and directly below "Contact us."
Go to the "Verizon Support" Page
Click on the "Support" link in the menu. This will take you to the "Verizon Support" page.
Locate the Search Line on the "Verizon Support" Page
Find the search line on the "Verizon Support" page. It's directly below "Find the right resources and discover more about your devices and services."
Click on the Search Line
Click on the search line, which says "How can we help you?" and has a magnifying glass icon on the far end. This causes your phone's keyboard to appear.
Type the Relevant Search Term
After clicking on the search line, type "cancellation" and press the search button on your phone's keyboard.
Look Through the Search Results
Scroll down to browse the search results and find the most relevant one for canceling your Verizon Wireless service. Look for the one that says "How to disconnect a mobile line or close your mobile phone account Verizon Support."
Go to the Verizon Search Result Page
Click on the "How to disconnect a mobile line or close your mobile phone account Verizon Support" link. This takes you to the "How to disconnect a mobile line or close your mobile phone account" page.
Read the AI-Generated Information
On the "How to disconnect a mobile line or close your mobile phone account" page, you'll see an AI-generated summary under "Account closure details." Read this information.
Choose the Appropriate Link
The AI-generated information includes two links. Decide between "Disconnect a line without moving it to another carrier and keep your Verizon account open" and "Close your Verizon account without moving any lines or services to another carrier." Click on the one that pertains to your situation.
Read the Relevant Section
Clicking on either link will take you to the section of the same name. Read the provided information. Move on to Step 14 if you need further assistance.
Contact Verizon Customer Support
It's a good idea to reach out to Verizon customer support. A knowledgeable representative can assist you with the cancellation process.
Conclusion
Contacting Verizon customer support can be your best option if you want to cancel your Verizon Wireless service. They can answer your questions and provide information about your specific account.
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Why does GetHuman Write How-to Guides for Verizon Wireless Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Verizon Wireless Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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