How Do I Remove a Premium Channel on Verizon FiOS?

Introduction

Binge-watching movies and television shows on Verizon Fios is fun and exciting, but the additional charges and expensive fees can be a hassle. Also, subscription prices often fluctuate, which can become a burden on your wallet and stressful when trying to maintain bill payments. Managing your price package by removing a premium channel shouldn’t be a headache or a process that is too confusing to complete. While the downgrade would reduce your charges, your choice would also give you a simpler programming list and an affordable bill. Therefore, having a channel you don’t need could be beneficial for your budget.

What You'll Need

One crucial factor about removing premium channels (such as Max, Paramount+, and Disney+) is that customers can now subscribe to a specific channel’s streaming service. This gives them direct access to a network for a lower or similar price, more financial independence and flexibility, or to watch a particular show. Verizon Fios offers customers an easy way to remove a channel, especially without having to follow countless steps for confirmation and finalize the process. All you have to do is go to your My Verizon account dashboard to implement several instructions.

Visit the Verizon website and sign in to your customer account.

Click the ‘Contact Us’ link on the navigation bar in the upper right corner of the homepage.

Scroll down a click the ‘Chat with us’ button under the ‘Contact us’ title on the next page.

After clicking the button, the black virtual assistant chatbot should be visible. Type ‘How do I remove a premium channel?’ and click the paper airplane button on the right side of the text box.

Follow the chat assistant’s suggestions to remove a premium channel from your subscription successfully. You may also want to double-check to ensure every tip is accurate.

After the final step, the removal is considered a downgrade due to a specific channel’s inclusion in a package or subscription, and Verizon will reduce your monthly bill amount. However, you would have to wait until the payment decrease takes effect the following month or by the end of the current month, depending on the number of days within a billing cycle. You may want to monitor your balance or activity to know when the change will reflect on your paper or electronic statement. If you discover that Verizon is still charging for the channel, you must contact them to ensure your request is fulfilled.

If you want to use the Verizon website to cancel a premium channel, but you’re experiencing issues such as an error message or difficulty saving your changes, the Fios Support Team is the best option to help resolve any technical bugs preventing you from starting the removal process.

Conclusion

Communicating with specialists in real-time is ideal for fixing billing issues and making changes directly on the website. They can also determine if you qualify for a channel removal and take action if your account is in good standing. Verizon offers some great contact options if you prefer to reach out to a tech expert. While you don’t have the option to chat with a live person using a virtual assistant, the customer service department accepts calls via its toll-free phone number, inquiries via Facebook Messenger, and ticket submissions to request assistance with a specific website issue via Help Desk.