How Do I Move My Verizon FiOS Service to a New Address?

Introduction

Planning to move your Verizon Fios service to a new address? For a smooth transition, first check if the service is available at your new location and decide whether to keep your current number or get a new one. Whether you can keep your number or not depends on where you are moving. When placing your order online, double-check that you've entered the correct address and installation date. For step-by-step guidance on transferring your Verizon Fios service, read this helpful article.

Check Availability

Use this link and tap Check Availability.

Before moving your Verizon Fios service, ensure you have the complete new address to confirm service availability. You'll also need to specify the dates for disconnecting service at your current address and activating it at the new one. Depending on your service, you may need to return equipment, especially if you're upgrading. You may also be able to keep the same bundled service, depending on where you want to move your service.

Sign In To Your Account

Wait for the login pop-up to appear and sign in with your Verizon mobile number or user ID. Then, click Continue.

Tap on Your Account

Once logged in, move the cursor to Account.

Click Profile Settings

You can make changes to your billing address in your profile settings.

Click Billing Address or Service Addresses

You need to start the move process by initiating a service address change to determine if you have service available at your new address.

If the service is available, simply follow the on-screen instructions to transfer your Verizon Fios service to a new address. You can delay your move by up to 30 days if needed. If your move date is more than 30 days out, you'll need to cancel the order and reinitiate it when you're within the 30-day window.

For any updates to your moving plans, call Verizon's 1-800 number. Note that your internet service will be paused on the move date and will resume at 12:01 PST on the installation day, which means you will not be charged during your move. Also, make sure that you have the correct phone or email address to receive important updates or reminders regarding your move, like when the service is ready.

Check the Coverage Map

If you're still planning to move, check the coverage map to see if Verizon Fios service is available at your new home. Simply enter your address to check service availability.

Use this link.

Conclusion

You won't need to purchase new equipment, as Verizon provides compatible equipment at your new address. However, you may need to schedule a technician visit for service installation, and installation fees might apply. Still have questions about moving your Verizon Fios service? Contact Customer Support for assistance. They can help with any concerns or questions you may have about the process. Verizon also has a chat feature on its website. Feel free to use the chat button in case you have questions or clarifications regarding moving your service to a new address.