What is your return policy?

Vera Bradley offers a customer-friendly return policy designed to ensure satisfaction with every purchase. Generally, merchandise can be returned within a specific timeframe, usually within sixty days from the date of purchase, provided that the items are in their original condition. This means that items should be unused, unworn, and with all original tags and packaging intact. Certain sale items or special promotions may have different return guidelines, so it is always advisable to check the specific terms associated with those purchases. For items returned within the policy period, customers can typically choose to receive a full refund to their original payment method or opt for a store credit, which can be used for future purchases. It is important to note that shipping costs are often non-refundable, and customers are usually responsible for return shipping unless the return is due to an error on the part of Vera Bradley, such as receiving a defective item. To initiate a return, customers should follow the outlined process on the official website, where they will find specific instructions for returning items and accessing any necessary forms. For the most reliable and updated information regarding the return policy, checking the Vera Bradley website directly is highly recommended.