What happens if the property I rented is not as described?

If a property rented through VRBO is not as described, the guest has several options to address the situation. First, it is important to document any discrepancies by taking photographs and keeping records of any communication with the property owner or manager. Guests should then reach out to the property owner directly to express their concerns and seek a resolution. Many owners are willing to address issues or provide solutions to ensure a positive experience for their guests. If the property owner is unable to resolve the issue, guests can report the situation directly through the VRBO platform. This may involve submitting a formal complaint or request for assistance, detailing the specific discrepancies and any attempts made to communicate with the owner. VRBO typically aims to support guests by investigating issues and facilitating mediation where necessary. Additionally, guests should review the specific cancellation policy associated with the rental, as this may provide options for refunds or alternative arrangements in cases where the property falls significantly short of expectations. For up-to-date information, it may be helpful to check the current web page regarding procedures and support options available through VRBO.