What is the UrbanSitter Trust & Safety policy?

The UrbanSitter Trust & Safety policy is designed to provide families and sitters with a secure and supportive environment when using the platform. UrbanSitter takes the safety and well-being of both caregivers and families seriously, implementing multiple layers of protection to ensure a trustworthy experience. One of the key components of the policy includes comprehensive background checks for sitters. UrbanSitter conducts these checks to verify the identity of caregivers and to examine their history for any relevant criminal records. This process helps families make informed decisions when selecting sitters. In addition to background checks, UrbanSitter encourages open communication between families and sitters. Families can read reviews and profiles, which help them to gauge the caregiver's experience and suitability. Furthermore, sitters are encouraged to share their qualifications and references. To foster safety, UrbanSitter provides resources and tips on how to ensure a positive experience for both parties. This includes guidance on safe meeting locations for introductions and safety protocols during babysitting sessions. The UrbanSitter app features a built-in messaging system that allows families and sitters to communicate easily. This helps ensure that all parties are informed and can address any questions or concerns before, during, and after the care experience. While UrbanSitter aims to create a safe marketplace, it is important for users to familiarize themselves with the specific terms and guidelines laid out on the UrbanSitter website. For the most accurate and up-to-date information, visiting the Trust & Safety section on the UrbanSitter website is recommended, as it outlines detailed protocols and additional resources available to users.