What is Urban Decay's return policy?

Asked 2 years ago
Urban Decay has a customer-friendly return policy that allows for the return of items purchased directly from their website or authorized retailers. Typically, customers have thirty days from the date of purchase to initiate a return. It is important to note that the items must be returned in their original packaging and must be unused, which ensures that products maintain their quality and integrity for others. When returning a product, customers are usually required to include a copy of the original receipt or proof of purchase to facilitate the return process. Refunds are often processed back to the original payment method, although the time it takes for a refund to reflect can vary depending on the financial institution involved. Urban Decay understands that sometimes a product may not meet individual expectations, and they aim to make the return experience as seamless as possible. Customers are also encouraged to keep the shipping details for their returned items, as this can help in tracking the return. For the most accurate and updated information regarding the return policy, including any possible exceptions or changes that may occur, it is always beneficial to visit the official Urban Decay website. There, customers will also find pertinent details regarding exchanges, gift returns, and specific guidelines that may apply.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 9, 2025

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