How Do I Recover My Account with Udemy?

Introduction

Udemy is an online course platform that allows users to sell and buy online courses. Use it if you want to learn new skills or improve existing ones. You can also earn completion certificates for your courses to increase your earning potential. Some courses are offered for free, while the majority are for a fee. Are you planning to use Udemy? You need an account to create or buy a course. If you already have an account and need to recover it so you can start learning a new skill, read this helpful guide.

Visit Udemy's Log-In Page

Once on the login page, enter your email address. If you don't see a password reset option, it's still possible to recover your account as long as you have access to the email address associated with your Udemy account.

Enter the 6-Digit Code

Check your email address and enter the 6-digit code sent by Udemy. You can then recover your account once you have the code.

If you can't remember the email address associated with your Udemy account, log in to all of your email accounts and search for any confirmation email from Udemy. For users with multiple Udemy accounts, you can consider merging your accounts so that all courses are in one place. Merging accounts will help you save time. Do note that Udemy Business accounts and instructor accounts with enrolled courses can't be merged.

To merge an account, you need a bank statement and enrollment email. Merging of accounts is also limited to one per user. Once you have all the requirements, contact Udemy Support to start the account merging process.

Tap the Forgot Password Option

If you see a Forgot Password option when logging in, tap on it and enter your email address. Don't forget to also put a check mark on I'm Not a Robot and click Reset Password. Wait for the password reset email in your inbox and follow the on-screen instructions to successfully reset your password. If you don't get a reset password email within an hour, check your spam folder, as it might be there.

If you used Google, Apple or Facebook when creating your Udemy account, and you forgot the password, use the next step.

Use Any of the Log-In Options Available

You can tap Facebook or Apple if this is the account you used for Udemy. If you forgot the password for your Apple or Facebook, simply click on the platform and tap Forgot Password or Forgot Account and follow the on-screen instructions to reset your password.

Conclusion

You can easily recover your Udemy account as long as you have access to your email address. This is because Udemy now uses passwordless logins for quick and secure access. All you need is check your email for the 6-digit code to access Udemy. Users are also allowed to change their Udemy registered email address in their account settings page. Note that you may be required to enter a password to successfully change your email address. Are you still having problems with your Udemy account? Get in touch with Customer Support today.