Can I recover my account if I no longer have access to my email?
Ubisoft provides a process for recovering accounts even if users no longer have access to their registered email addresses. In situations where access to the email is lost, users can visit Ubisoft's official website and navigate to the support section for assistance. The recovery process typically involves verifying the identity of the account owner through various means, which may include answering security questions, providing account details, or confirming previously linked information.
It is essential to have as much information about the account as possible when initiating the recovery process, as this can facilitate quicker assistance. Users may also want to check whether they have linked other account recovery options, such as a phone number or social media account, which can sometimes help regain access.
If an account recovery does not seem straightforward, users are encouraged to explore the frequently asked questions section available on the Ubisoft website. This section often contains useful information about account management and can guide users through different recovery scenarios. It is always recommended to ensure that the information provided to Ubisoft during recovery is accurate to avoid delays. For the latest information and specific instructions, it is best to refer directly to the current Ubisoft web page.

Answered Jun 15, 2025
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