What should I do if my package is lost?

Asked 5 months ago
If a package is lost during transit, the United States Postal Service has established several steps to assist customers in resolving the issue. First, one should verify that the package has indeed not been delivered by checking the tracking information available on the USPS website. It is possible that the package is simply delayed and the tracking status may provide updates. If the tracking information confirms that the package is missing or has not been updated in an unusually long time, the next step is to visit the USPS website to fill out a Missing Mail Search request. This online form allows customers to provide details about the package, including its description, destination, and tracking number, which can aid in locating it. Additionally, if a package is insured, one may consider submitting a claim to receive reimbursement for its value. To do this, it is essential to hold onto purchase receipts and any other relevant documents. For further assistance or to inquire about specific situations, it is advisable to look on the USPS website for additional resources or contact information.
Christian Allen is the editor / author responsible for this content.
Answered Jul 16, 2025

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