What is the process for lost luggage?

Asked 3 months ago
When an individual finds themselves dealing with lost luggage while traveling with US Airways Canada, it is essential to follow a specific process to ensure a smooth resolution. Initially, the traveler should report the issue to the airline as soon as possible upon realizing that their luggage has not arrived at the intended destination. This can typically be done at the baggage claim area or the airline's customer service desk within the airport. When reporting lost luggage, the traveler will be required to provide important details such as their flight number, baggage claim ticket, and a description of the lost item. This information is instrumental for US Airways Canada in tracking the luggage effectively. It is advisable to complete a "Property Irregularity Report," which documents the details of the missing luggage and serves as an official claim. After filing the report, travelers should receive a reference number that can be used for following up on the status of the lost luggage. At this point, US Airways Canada will initiate a search process to locate the missing baggage. Travelers can typically check the status of their claim online or through customer service channels. In the event that the luggage is not recovered within a specific timeframe, the airline will have a procedure in place for compensation based on its policies. This compensation may cover necessary expenses incurred due to the delay in receiving the luggage. Travelers are encouraged to keep receipts for any expenses related to the loss of their baggage. For further details on lost luggage policies, it may be beneficial to visit the official US Airways Canada website, where up-to-date contact information and guidelines can be found. Please note that the processes and policies may vary, so it is important to stay informed directly from the airline.
Christian Allen is the editor / author responsible for this content.
Answered Sep 20, 2025

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