What happens if I am not at home to receive the package?

Asked 2 years ago
When a delivery is attempted by UK Mail and the recipient is not at home, a few different scenarios can occur. Generally, the delivery driver will leave a notification card at the address indicating that an attempt was made to deliver the package. This card typically contains important information, such as the date of the delivery attempt and guidance on how to reschedule the delivery or arrange for collection. In many cases, UK Mail offers the option to have the package redelivered on a subsequent day. Recipients may need to follow the instructions provided on the notification card to select a convenient time for redelivery. Alternatively, UK Mail may provide options for the recipient to collect the package from a designated local depot or post office. The card will usually specify where the package can be collected and any identification that is required. UK Mail may also allow for delivery to a neighbor or another safe location, provided that the recipient has set this preference in their account or communicated it ahead of time. It is important for recipients to keep an eye on their tracking information, as UK Mail often updates the status of the delivery on their website. For specific policies or changes related to delivery attempts, it might be helpful for recipients to refer to the most current information available on the UK Mail website. This site usually contains detailed information regarding delivery options, including redelivery and collection procedures that may apply based on individual circumstances.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 9, 2025

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