What is the process for resolving billing discrepancies?

TriEagle Energy has a specific process in place for resolving billing discrepancies, which customers can follow if they encounter any issues with their bills. First, it is advisable for customers to carefully review their billing statement to identify the nature of the discrepancy. This may include checking the rates, usage amounts, and any additional fees or charges that are reflected on the bill. Once the customer has determined what the discrepancy is, they should document their findings and any relevant details, such as dates, amounts, and any previous communications regarding the matter. This information will be helpful in providing a clear account of the issue. The next step typically involves reaching out to TriEagle Energy for clarification and assistance. Customers are encouraged to visit the company's official website, where they can find the appropriate contact information to initiate the resolution process. This may include customer service phone numbers or email addresses. After the initial contact, the customer service team at TriEagle Energy will usually guide the customer through the necessary steps to investigate and resolve the issue. It is important for customers to maintain records of all communication during this process. By following these steps, most billing discrepancies can be resolved in a timely and efficient manner.