What steps should I take if I encounter fraudulent activity on my account?

Encountering fraudulent activity on an account can be concerning, and it is important to address the situation promptly. Transportation Alliance Bank typically advises customers to take immediate action if they suspect any unauthorized transactions or activity. First, customers should review their recent transactions thoroughly to identify any suspicious charges. It is crucial to document these transactions, noting the dates, amounts, and any other relevant information. Next, it is generally recommended to secure your account by changing passwords and enabling two-factor authentication if available. This step can help prevent further unauthorized access. After securing the account, it is essential to report the fraudulent activity as soon as possible. Transportation Alliance Bank usually encourages customers to use the contact information available on their official website to reach out and report the issue. They will provide guidance on how to proceed, including any necessary steps to dispute fraudulent charges. Finally, monitoring your account statements regularly is a good practice to catch any other suspicious activity early on. If the fraudulent activity involves personal information, considering additional measures such as placing a fraud alert or credit freeze with credit bureaus may also be advisable.