What is your return policy?

Toysdiva.com has a return policy designed to offer customers a clear and efficient process for handling returns. Generally, items purchased from Toysdiva.com may be eligible for return within a specified period, typically thirty days from the date of purchase. The condition of the items plays a crucial role in the return process. Generally, items must be unused, in their original packaging, and accompanied by any included accessories or documentation. If an item is defective or damaged upon arrival, customers are usually encouraged to report this issue as soon as possible for a swift resolution. In some cases, Toysdiva.com may provide a replacement item or offer a refund depending on the circumstances. It is also important to note that certain items may be excluded from the standard return policy due to hygiene and safety reasons, such as opened toys or those that could pose a health risk if returned. When returning an item, customers typically need to include a copy of the original receipt or order confirmation. This will aid in processing the return efficiently. For more detailed instructions regarding the return process, potential customers should refer to the return policy section on the Toysdiva.com website, where the most current and specific information can be found. Be sure to review these guidelines thoroughly to ensure a smooth return experience.