Can I return or exchange an opened product?

Asked 2 years ago
Toys ''R'' Us typically has a return policy that allows customers to return or exchange items, including opened products, under certain conditions. Generally, the standard return window is thirty days from the date of purchase. If a product has been opened but is still in its original packaging and is accompanied by the receipt, it is often eligible for return or exchange. However, Toys ''R'' Us may have specific guidelines regarding the condition of the item and the type of product being returned. For instance, items that have been damaged or missing parts may not be eligible for a return. It is advisable to check the details directly on the current web page regarding their return policy. This will provide you with the most accurate and up-to-date information on what is acceptable for exchanges or returns. Remember to keep your receipt, as this simplifies the process.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 9, 2025

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