What is Total Wireless' refund and return policy?

Total Wireless has a refund and return policy designed to ensure customer satisfaction, though specific details may vary. Generally, customers may return devices purchased directly from Total Wireless within a specific period, typically within fourteen days of activation, provided that the devices are in new condition and include all original packaging and accessories. It is important to note that some restrictions may apply, particularly for prepaid plans and certain promotions. Refunds for eligible returns are usually processed in the original form of payment. If the purchase was made through a retailer, customers may need to return the item to that retailer's location, following their return policy. Customers should keep in mind that activation fees and certain add-on services are generally non-refundable. For the most accurate and up-to-date information regarding Total Wireless' return and refund policies, it is advisable to check the current web page where detailed terms and conditions can be found.