What should I do if my power goes out?
If you experience a power outage, there are several steps you can take to ensure your safety and stay informed. First, it is important to check whether the outage is isolated to your home or if it affects a larger area. Look outside to see if your neighbors are also without power. If they are, the outage is likely more widespread.
Next, you can report the outage to Toronto Hydro Electric. On their website, there is typically a section dedicated to outage reporting, where customers can find information and updates on service interruptions. Many customers find it helpful to check the outage map available on their website, giving insight into the areas affected and estimated restoration times.
During the outage, ensure your safety and comfort by avoiding opening the refrigerator or freezer to preserve food. If you rely on electrically powered medical devices, check your emergency plans, as these may require immediate attention. It is also prudent to have a flashlight or battery-operated lantern available, along with extra batteries.
For any additional safety measures or updates, visiting the current web page of Toronto Hydro Electric can provide more information during such events.

Answered Aug 17, 2025
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