How Do I Change Primary Contact for My Time Warner Account?

Introduction

There are plenty of reasons why you might want to change the primary contact for a Spectrum (the business branch of Charter Communications) account. You may be tired of managing a family account. The original primary account holder may have become disabled or incapacitated. The primary account holder might have been called into military service. You may have sold a business that uses Spectrum services. Whatever your reason, you need to learn how to do a Spectrum account takeover.

What You'll Need

There are slightly different procedures for the takeover of a personal account because of incapacity, the takeover of a personal account for other reasons, and the takeover of a business account. In all cases you will need to have the following things with you:Photos of government-issued IDs for both the original and new primary account holdersPersonal information for bothContact information for bothThe account numberThe answers to any security questions you may haveIf the account takeover is the result of incapacity on the part of the original primary account holder, you will also need a signed power of attorney or conservatorship. If the takeover is the result of the original primary account holder dying, a copy of the death certificate is needed.

Go to the Spectrum home page and click on My Account in the upper right corner to sign in to your account.

Spectrum home page

Copy your account number and any other information you think you might need.

If you are transferring a phone account, go to the Spectrum coverage map to make sure the new primary account holder will get service.

Spectrum coverage map

If you are transferring an internet or TV account, go to the service availability page to check availability in the new primary account holder's area.

Spectrum service availability page

Call a Spectrum customer service representative and say that you need help transferring your account to a new primary account holder.

Spectrum customer service

Follow the representative's instructions to complete the account takeover.

This may require the representative to speak with the new primary account holder, so try to have them standing ready for a call, just in case. You may be mailed forms to fill out and sign, depending on the circumstances. (The forms could also be online.) You may be required to get them notarized before you mail them back to the company.

Conclusion

The whole account takeover process could take days to complete, but it is a fairly simple process. Still, if something goes wrong, you can always call Spectrum's customer service to get help. The customer service center is open 24 hours a day, every day. However, you might want to call during normal business hours, in case other departments than customer service are needed to complete the account takever.