What is your policy on damaged or defective items?

Time Out New York generally follows industry standards when it comes to handling damaged or defective items. Typically, if a customer receives an item that is defective or damaged upon arrival, they are advised to report it promptly. Most organizations of this nature will require customers to provide evidence of the damage, such as photographs, in order to process any claims. It is also common for companies to offer a refund, exchange, or store credit for items that are defective or damaged during shipping. Customers may need to return the damaged item, depending on the specific policy. For the most accurate and detailed information regarding their policy on damaged or defective items, it is advisable to refer to the specific section on the Time Out New York website or contact their customer service. This will ensure that customers receive the most current and relevant guidelines related to their inquiries.