TikTok Customer FAQ

To report a fake account on TikTok, go to the account's profile page. Tap the three dots (or the '...' icon) in the top right corner of the screen. From the menu, select "Report." Follow the prompts to choose "Fake Account" and provide any additional information requested. Submit the report, and TikTok will review it.

To report a fake profile that has copied your content, go to their profile, tap the three dots in the upper right corner, and select "Report." Follow the on-screen instructions to provide details about the impersonation and unwanted behavior. We recommend documenting your original content and submitting that information during the reporting process, as this can help TikTok address the situation more effectively.

To send a video to customer support, look for the support or help section within the TikTok app. There, you may find options to report an issue or contact support. Follow the prompts to upload your video as part of your report or inquiry. If you have trouble finding the exact process, there will be a link to the most up-to-date contact information right here on this page that you are viewing.

If your TikTok account has been hacked and fraudulent purchases were made, it's important to secure your account immediately. Change your password and enable two-factor authentication if you haven’t already. Additionally, review your account for any unauthorized activity. For issues regarding fraudulent purchases, there is a link to the most up-to-date contact information right here on this page.

To access your TikTok account after your phone has been stolen, you can use another device to log into your TikTok account. If you remember your username or associated email, use them to log in. You may also use your TikTok account linked to Facebook, Google, or your phone number for recovery. If you have two-factor authentication enabled, follow the prompts to verify your identity through the method you set up. Ensure your account is secured by changing your password afterwards.