What happens if an event is cancelled or rescheduled?

When an event is cancelled or rescheduled, Tickets.com has specific policies and procedures in place to address such situations. If an event is cancelled, ticket holders are typically eligible for a full refund. This refund process is designed to ensure that customers receive their money back in a timely manner. It is important for those who purchased tickets to pay attention to the communication from the event organizer or the venue, as they will provide guidance on how to proceed with obtaining a refund. In the case of a rescheduled event, Tickets.com usually allows ticket holders to retain their original tickets, which will grant them access to the event on the new date. However, it is crucial for ticket holders to check the specifics provided in an email or notice regarding the change. Sometimes, the original tickets remain valid, while at other times, ticket holders may need to exchange their tickets for a new set that corresponds with the rescheduled date. Additionally, it is wise for customers to monitor the official Tickets.com website or the event page for any updates on the status of the event. This can include details about the cancellation or rescheduling, as well as instructions on how to navigate the refund or exchange process. In situations where customers have further questions or concerns, they may find the current contact information on the Tickets.com website helpful for reaching out directly. Overall, understanding the policy related to cancellations and rescheduling can provide peace of mind for those purchasing tickets.