What happens if an event is canceled or rescheduled?
If an event is canceled or rescheduled, TicketWeb has specific procedures in place to address these situations. When an event is canceled, typically, ticket holders are issued a refund for the purchase price of their tickets. The refund process is initiated automatically, and it may take some time for the funds to reflect in the buyer's account, depending on the payment method used. It is important for ticket holders to keep an eye on their email for updates regarding the cancellation and refund details.
In the case of a rescheduled event, TicketWeb usually honors the original tickets, meaning that the tickets will remain valid for the new date. However, ticket holders should verify any official communication regarding the new date and time, as well as any changes in the venue or other relevant details. If a ticket holder cannot attend the rescheduled event, they might have the option to pursue a refund, but policies can vary based on the specific event and venue.
It is a good idea for ticket holders to stay informed by checking the official TicketWeb web page for the latest announcements related to their purchased tickets. This ensures that they receive timely updates and instructions concerning any changes to events they plan to attend.

Answered Jul 17, 2025
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