What happens if my Thomson flight is delayed or canceled?

Asked 2 years ago
If a customer's Thomson flight is delayed or canceled, Thomson Flights has established procedures to assist those affected by such disruptions. The specifics of how customers will be accommodated may vary depending on the duration of the delay and the reasons for the cancellation. In the event of a flight delay, Thomson Flights typically offers passengers updates regarding the situation and may provide information on the next available options for travel. If the delay is significant, customers may be entitled to compensation or assistance, such as meal vouchers or accommodations, depending on the circumstances and regulations in place. In situations where a flight is canceled, Thomson Flights strives to provide customers with the most convenient options, including rebooking on the next available flight or providing a full refund for the canceled journey. Customers will usually be informed about alternative travel arrangements and relevant policies during this process. Regardless of the situation, it is advisable for customers to check the current web page for Thomson Flights regarding updated information and policies related to travel disruptions, as well as their rights as passengers under air travel regulations. Customers should also understand their individual circumstances may affect the assistance provided, including the terms and conditions of their tickets. It is crucial to remain informed and keep communication channels open to ensure a smooth resolution to the situation.
Christian Allen is the editor / author responsible for this content.
Answered Jul 21, 2025

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