What is your return policy for garage door openers?
The return policy for Genie garage door openers generally allows customers a set period to return items that are unused and in their original packaging. Typically, items must be returned within thirty days of purchase. It is important to ensure that you have all original documentation, including receipts and any warranty information, when initiating a return.
Products that have been installed or used may not be eligible for return, and specific details can vary based on the point of purchase, whether it is through a retailer or directly through the manufacturer. If the product was purchased from a retail store, it is advisable to check the retailer's specific return policy as well.
For customers who experience issues with the product after use, warranty claims might be the appropriate route, depending on the terms outlined in the warranty provided with the purchase. To find the most accurate and current information regarding the return policy, customers can typically visit the official Genie website or consult the retail location where the opener was purchased.

Answered Jul 25, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact The Genie Company?
If you need to talk to The Genie Company customer service, now that you have the answers
that you needed, click the button below.
Contact The Genie Company