What is the process for resolving customer complaints at Teleperformance?

Teleperformance has established a systematic approach to resolving customer complaints that focuses on effective communication and prompt resolution. Generally, the process begins when a customer expresses dissatisfaction with a service or product. The first step typically involves gathering relevant information related to the complaint. This may include details such as the nature of the issue, any specific events that led to it, and any prior communication regarding the matter. Once the complaint is documented, it is usually assigned to a qualified representative who is best suited to address the issue. The representative reviews the information provided and may reach out to the customer for clarification or additional details, ensuring that all aspects of the complaint are understood. The next phase involves investigating the issue thoroughly. This may require collaboration with other departments within Teleperformance to gain insights or access necessary data. After a comprehensive examination, the representative formulates a resolution plan which is then communicated back to the customer. Throughout this process, Teleperformance emphasizes transparency and aims to keep the customer informed of any developments. If the customer remains unsatisfied with the resolution, further escalation to higher management may be an option to explore additional solutions. For the most current information regarding the resolution process or to obtain contact details, it is advisable to refer to the official Teleperformance website.