What should I do if the flowers I received are damaged or unsatisfactory?

Asked 5 months ago
If the flowers you received from Teleflora are damaged or unsatisfactory, there are a few steps you can take to address your concerns. First, it is important to examine the delivery closely once it arrives. If you notice any damage or if the flowers do not meet your expectations, you should document the issue. Taking photographs is a great way to have a visual record of the condition of the flowers and the arrangement. After you have documented the issue, you can refer to the Teleflora website for guidance on their policies regarding damages or unsatisfactory deliveries. Most often, Teleflora will have specific instructions on how to proceed in such cases. Typically, they encourage customers to reach out directly via their customer service channels to report the issue. When initiating contact, you may want to provide them with the details of your order, including the order number, and describe the specific problems you encountered with the flowers. Sharing the photographs you took can also help illustrate your case effectively. It is important to note that Teleflora aims to provide quality floral arrangements and excellent customer service, so they will likely want to resolve the matter to your satisfaction. Typically, they may offer options for a replacement, refund, or another suitable resolution. To find the most current information regarding this process, visiting the Teleflora website may be beneficial. There you will find the necessary contact details and further assistance on how to proceed with your concern.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 14, 2025

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