What is your return policy?

Asked 2 years ago
TOMS has a return policy that allows customers to return products within a specific timeframe, typically within thirty days of the original purchase date. The items need to be in their original condition, which means they should not show any signs of wear or damage and must be returned with their original packaging, including tags if applicable. Customers can initiate a return by visiting the TOMS website and navigating to the returns section, where detailed instructions are provided. It is important to note that certain items, such as those marked as final sale, may not be eligible for return. Additionally, TOMS often provides two easy methods for returning items: by either using a shipping label or returning the items to a designated store location, if applicable. In some cases, customers may be responsible for return shipping costs, and others may have the option to receive a refund to their original method of payment or store credit depending on the circumstances. The company also emphasizes the importance of keeping proof of return shipping to track the return process easily. For the most accurate and up-to-date information regarding the return policy, including any special promotions or variations, individuals are encouraged to visit the TOMS website and check the returns section or FAQ page, where further details can be found.
Christian Allen is the editor / author responsible for this content.
Answered Jul 19, 2025

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