What should I do if I receive a defective product?

If you receive a defective product from Surplus Toner Inc., it is important to follow a few steps to address the issue effectively. First, examine the product and identify any visible defects or malfunctions. Take note of any error messages, physical damage, or discrepancies in performance. Document these issues with photographs, if possible, as this can provide valuable evidence when seeking a resolution. Next, refer to the specific return or exchange policy outlined on the Surplus Toner website. This policy typically provides detailed information on how to report defective products, including any time frames for returns and the necessary steps to initiate the process. It might require you to fill out a return authorization form or to provide specific details about your order. Once you have that information, prepare to reach out to customer support. Having your order number and relevant details ready will facilitate a smoother conversation. While I cannot recommend contacting them directly, you can find useful contact information listed on the Surplus Toner website that can assist you in getting in touch with the appropriate representatives. Finally, follow any instructions provided by customer support regarding the return or exchange process. They should guide you through the necessary steps to ensure you receive a satisfactory resolution to the issue you encountered with your defective product.