What happens when I move to a new address?

When a customer moves to a new address, there are several important considerations regarding their internet service with Superb Internet. First and foremost, it is essential to determine if the new location is within the service area covered by Superb Internet. Not all providers, including Superb Internet, offer services in every region. Therefore, checking the availability at the new address is crucial. If the service is available, customers typically have a couple of options. One option is to transfer the existing service to the new address. This process often involves scheduling a technician visit to set up the necessary equipment at the new location. It may also require customers to provide information such as the new address and any changes in the service plan if desired. Alternatively, if the customer wishes to cancel their service at the old address, they will need to follow the cancellation procedure, which may include returning any rented equipment. It is advisable to review the terms of service related to moving or cancelling, as there might be associated fees. Customers should take into account that moving can influence their billing cycle, depending on the timing of the move and the transition of service. Additionally, it is a good idea to update any account information and ensure that the new address is reflected in the customer profile. Overall, it is recommended for customers to check the current Superb Internet website for specific details on moving services and any requirements that may apply.