How can I ensure the correct prescription is fulfilled?

Asked 4 months ago
Ensuring that the correct prescription is fulfilled when ordering sunglasses from a retail outlet like Sunglass Express requires careful attention to detail during the ordering process. First, it is essential to have the most recent prescription from an eye care professional. This prescription should include vital details such as your sphere, cylinder, axis, and any additional values necessary for proper lens fitting. When placing an order, it is advisable to double-check that all prescription information is entered accurately on the website or provided to the customer service team. If there are any specific requirements, such as lens type or coating preferences, these should also be clearly communicated. Another important step is to review your order summary before final confirmation. This helps ensure that all details match your prescription. Lastly, if there are any concerns or uncertainties, verifying the information on the current web page may provide additional resources. By paying close attention to these details, customers can greatly reduce the likelihood of any errors with their prescription sunglasses order.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 15, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Sunglass Express?

If you need to talk to Sunglass Express customer service, now that you have the answers that you needed, click the button below.
Contact Sunglass Express

Sunglass Express

Find a list of many popular Sunglass Express questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Sunglass Express Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!