What should I do if I receive a defective item?

If a customer receives a defective item from StyleWe, there are specific steps they can take to address the issue effectively. First, it is advisable to thoroughly examine the item upon receipt and document any defects or issues with photographs if necessary. This documentation can be helpful for future reference. Next, it is recommended to consult the return and exchange policies outlined on the StyleWe website. These policies generally provide detailed information on how to report a defective item, including time frames for returns and exchanges. Customers are usually expected to initiate the return process within a defined period from the date of delivery. Once familiar with the policies, the next step would be to follow the instructions for returning the defective item. This often involves completing a return request form, which can typically be found on the StyleWe website. It is crucial to provide accurate information about the order and item in question to ensure a smooth resolution. Lastly, if additional assistance is needed, customers are encouraged to look for contact information on the current webpage to reach out for further support. Being proactive and following the outlined procedures will help in resolving the situation efficiently.