What is your policy for refunds on canceled tickets?

Asked 4 months ago
StubOrder.com has specific policies regarding refunds for canceled tickets, which may vary depending on the event organizer and the terms of the sale. In general, if an event is canceled and tickets are no longer valid, StubOrder.com typically strives to ensure that customers receive a refund for their purchase. However, it is important to note that tickets for events that are postponed or rescheduled may have different handling and customers may be given options such as attending the rescheduled event or receiving a credit rather than a direct refund. Customers are advised to review the specific terms and conditions associated with their ticket purchase, as these details can provide clarity on the refund process and eligibility. Additionally, StubOrder.com often provides updates regarding ticket status and refund policies directly on their website. Therefore, it is a good idea to check the current web page for the latest information. If customers have any further inquiries about their specific situation, the contact information available on the website may guide them in obtaining assistance tailored to their needs.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 16, 2025

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