What if the item I received is damaged or defective?

If a customer receives a damaged or defective item from StreetSideAuto.com, it is important to first review the order confirmation and any accompanying documentation for specific instructions regarding returns and exchanges. Generally, most online retailers, including StreetSideAuto.com, have clear policies that outline the steps to take when encountering issues with a product. Typically, the first step is to inspect the item carefully upon arrival. If the damage is apparent, customers may take photographs that can serve as evidence when filing a claim or returning the item. It is advisable to document any visible defects or damage in detail as this information can be useful in resolving the issue quickly. Once the customer has gathered all necessary information and evidence, they should refer to the shipping confirmation or the website to find the specific return policy. StreetSideAuto.com often has a dedicated section that addresses returns, including details on timeframes for reporting issues and the condition items must be in for returns. It is crucial to act promptly since many retailers have a limited window for reporting damaged or defective items. In many cases, customers can initiate the process by logging into their account on the company's website or by following the instructions provided in their order confirmation email. This may include filling out a return authorization form or contacting customer service directly through the website for further assistance. While StreetSideAuto.com strives to provide quality products, they recognize that occasional missteps can happen. Therefore, the website will typically outline procedures for resolving such issues. For specific policies and additional support, customers might want to check the current web page for the most accurate and updated information. Being informed and prepared will usually make the resolution process smoother.