How Do I Change Primary Contact for My Straight Talk Account?

In a nutshell: Changing the primary contact for your Straight Talk account may be necessary for various reasons, such as family transitions or business ownership changes. To initiate this process, you must prove your current ownership and have specific documentation ready, including your account number and government-issued IDs for both yourself and the new account holder. You will need

Introduction

There are multiple reasons why you might want to change the primary contact for your Straight Talk phone account to a new primary account holder. You could have a family account and need someone else to take over managing the account for you. You could have purchased a new business and are taking the phone account along with it. Whatever your reason, you will need to learn how to change primary account holders.

What You'll Need

Changing the primary account holder is not something that Straight Talk does lightly, as protection from customers having their accounts taken over by hackers. You should expect to have to prove that you are the current owner of the account in a number of ways. You should have the following items ready when you begin the process:The account number.A photo of your government-issued ID.The answers to your security questions.The new primary account holder's personal information.A photo of the new primary account holder's government issues ID.The new primary account holder's contact information.

Go to Straight Talk's home page and click on the person icon in the upper right corner of the page to sign in to your account.

Straight Talk home page

How Do I Change Primary Contact for My Straight Talk Account? (Step 1)

Copy down your account number and any other information you think you might need in the future.

How Do I Change Primary Contact for My Straight Talk Account? (Step 2)

Go to the Straight Talk coverage map.

Straight Talk coverage map

How Do I Change Primary Contact for My Straight Talk Account? (Step 3)

Enter the new primary account holder's ZIP code to make sure that Straight Talk offers coverage in their location.

Straight Talk coverage is not available everywhere, and you want to make sure the new owner will be able to use their new account.

Call a Straight Talk customer service representative.

Straight Talk customer service
You have to talk to a customer service representative to change the primary account holder. There is no online method for doing so, as that would make your account too vulnerable to hackers.

Ask to change the primary account holder.

This will be easier to do if the new account holder is already on the account, but it should be possible either way.

Follow the representative's instructions to finish verifying your identity and transferring the account to its new primary account holder.

It is possible that the new primary account holder will also need to contact Straight Talk in order to finish transferring the account.

Conclusion

If you have any questions about changing the primary account holder, you can always call the Straight Talk customer service center and ask for help. The center is open 24 hours a day, 7 days a week. However, you may want to call during ordinary business hours, as other departments might need to be brought in on the process. It is possible that there might be a delay of days while the process works itself out.

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