What should I do if I receive a damaged item?

If a customer receives a damaged item from Storego.com, the recommended course of action is to first document the damage. This documentation can include photographs of the item and its packaging to capture the extent of the damage. It is also advisable to keep all original packaging materials, as they may be needed for returning the item or facilitating a replacement. Next, the customer should review the return policy of Storego.com, which can typically be found on their website. This policy will outline the steps necessary to initiate a return or exchange for damaged items. Customers are usually required to contact customer service to report the issue and initiate the return process. While the specifics may vary depending on the circumstances, most companies offer options such as refunds, exchanges, or store credit for damaged merchandise. It is important that the customer acts quickly, as there may be time limits for reporting and returning damaged goods. For further assistance, checking the current webpage for any relevant contact information can be helpful.