What is your return policy?

Starwest Botanicals has a comprehensive return policy designed to ensure customer satisfaction while maintaining the high quality of their products. Generally, if customers are not fully satisfied with their purchase, they may be eligible for a return or refund within a specific time frame. This time frame typically spans from the date of purchase, allowing customers ample opportunity to evaluate the products. To initiate a return, it is important for customers to ensure that the product is unused and in its original packaging. This stipulation is essential because it helps Starwest Botanicals maintain product integrity and quality control. Additionally, customers are advised to retain their receipts or order confirmation as proof of purchase, as this documentation is often necessary to process returns efficiently. While Starwest Botanicals does accept returns, there are certain items that may be non-returnable due to health and safety regulations. These may include opened or partially used products, particularly in categories related to personal care or consumables, where hygiene is a concern. For the most accurate and up-to-date information regarding the return policy, customers are encouraged to refer to the relevant section on the Starwest Botanicals website. This section provides detailed guidelines, including specific conditions that need to be met and instructions on how to proceed with a return. It is always a good idea to review the policy before making any purchases to ensure a smooth return experience, should the need arise.