What is your return policy?

Ssense.com has a comprehensive return policy designed to provide customers with peace of mind when shopping online. Customers should be aware that items can be returned within a specified time frame, typically within thirty days of receipt. In general, the items must be in their original condition, with all tags and packaging still intact. It is crucial to note that certain items may be excluded from the return policy. This may include, but is not limited to, items that have been worn, washed, or altered in any way, as well as specific categories such as intimate apparel or swimwear for hygiene reasons. Therefore, customers are encouraged to review the specific return conditions applicable to their purchases on the current webpage. For returning an item, customers generally need to initiate the process online, which may involve printing a return label. It is advisable to package the items securely to prevent any damage during transit. The customer is typically responsible for the shipping costs associated with returns unless the item was received damaged or defective. Refunds are processed back to the original payment method once the returned item is received and inspected by the warehouse. For additional details, customers should refer to the return policy section on the Ssense.com site, where they can find current information about any updates or changes that may have been implemented.