How long does it take to get a repair or replacement through SquareTrade?
Asked 2 years ago
The duration for a repair or replacement through SquareTrade can vary based on several factors, including the type of device, the nature of the claim, and the chosen service options. Typically, SquareTrade aims to process claims as efficiently as possible. Once a claim is filed, the initial review is conducted, which usually takes a couple of days. After approval, if a repair is needed, turnaround times can differ depending on the specific repair shop's capacity and the required parts.
For devices that need a repair, customers often receive a shipping label to send the device to the designated repair center. The time for the repair can range from a few days to several weeks, depending on the complexity of the issue and parts availability. If a replacement is deemed necessary, SquareTrade generally sends a new or refurbished unit directly to the customer, which may take about one to two weeks after the claim approval, though shipping times can also impact this duration.
It is worth noting that SquareTrade strives to keep customers updated on the status of their claims throughout the process. Although the timelines provided give a general idea, individual experiences may vary. For the most accurate information related to a specific case, checking the current web page for updates or further details is advisable.
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