How Do I Recover Account Access to My Square Account?

Introduction

Square makes it simple for businesses and individuals to accept payments, track sales, and manage operations. But if you ever lose access to your Square account—whether due to a forgotten password, locked login, or security flag—it can be daunting and stressful. The good news is that Square provides several tools to help you securely regain access. In this step-by-step guide, you will learn exactly what to do to recover your Square account so you can get back to running your business without delay.

Try another login method.

Square now offers several options to help you access your account. You can...Log in the traditional way with your email and password.Input your phone number to receive a text message with a login code.Use a passkey to gain access to your account

Try each one before moving on to step 2.

Use the forgot password feature.

If you cannot remember your password, click the “Forgot Password?” link on the login page. Enter the email address associated with your Square account. Square will send you an email with instructions to reset your password. Make sure to create a new, strong password that you have not used before, and store it securely.

Check for verification requests.

Square may ask for additional verification when it detects unusual login attempts. This can include a one-time passcode sent to your registered email or phone. If prompted, enter the code exactly as it appears. If you no longer have access to the phone number on file, you will need to proceed with account recovery steps through Square’s support system.

Review security notifications.

If your account was locked due to suspicious activity, check your email for messages from Square. These emails often contain a link to verify your identity and unlock your account. Follow the instructions carefully to restore access.

Troubleshoot the Square App.

Fixing issues with the Square POS apps may involve steps such as force-quitting the app, deleting and reinstalling it, or restarting your mobile POS device. If possible, plan to perform these steps outside of business hours. If troubleshooting during the day is unavoidable, try to avoid peak times to minimize disruptions for your customers. To get started, locate the "Troubleshoot the Square POS apps" help file found in support.

Contact Square support.

If you have exhausted the self-service options, reach out directly to Square support by clicking here. Be ready to provide:Your email address and account number.A government-issued ID (if requested).Proof of linked payment methods or bank account ownership.

Prevent future lockouts.

Once you have regained access, take steps to secure your account. Update your password regularly, enable two-factor authentication, and make sure your email account linked to Square is also secure. Keep your business and banking details up to date in your account settings to avoid verification delays in the future.

Conclusion

Losing access to your Square account can be inconvenient, but following these steps—resetting your password, verifying your identity, using Square’s recovery tools, and contacting support if needed—will help you regain access quickly. Square prioritizes account security to protect both you and your customers, so while the process may seem challenging, it ensures only the rightful owner can log back in. By keeping your information up to date and using strong security practices, you can minimize the chances of facing this problem again.