Can I refund or cancel my Square Enix game purchase?
The refund and cancellation policies for Square Enix games typically vary depending on the platform from which the game was purchased, such as Steam, PlayStation, or Xbox. Generally, Square Enix suggests that players refer to the specific platform's guidelines for refunds, as they often have distinct rules and processes in place. For instance, if a game was purchased through the Steam platform, inquiries regarding refunds should be directed to Steam's policies, which may allow refunds under certain conditions, such as if the game has not been played for a specific amount of time.
Additionally, Square Enix's own digital storefront may also have its own set of refund policies. Players are encouraged to review the specific purchase confirmation information they received, which may contain details related to refunds or cancellations.
For the most accurate and up-to-date information, it is advisable to visit the relevant page on Square Enix's official website or the platform you purchased the game from. There, players can find comprehensive information regarding their rights related to refunds and cancellations, including any time limits or conditions that may apply. If needed, players can also look for contact information through these pages for further assistance.

Answered Aug 15, 2025
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