What should I do if I receive a damaged Sprout product?

If a customer receives a damaged Sprout product, it is recommended to first examine the item thoroughly to assess the extent of the damage. It is crucial to document any visible defects by taking clear photographs as evidence. Next, the customer should check for any included documentation or packaging that may provide specific instructions regarding returns or exchanges. Many times, the original packaging is vital for the return process. The next step typically involves visiting the appropriate section of the current Sprout webpage, where information regarding returns, exchanges, or claims can be found. It may also outline the necessary procedures the customer needs to follow. This often includes filling out a claim form or contacting the support team for assistance. The webpage may specify a time frame for initiating the return process, so it is advisable to act promptly. In summary, documenting the damage and following the guidance from the relevant Sprout web page will usually provide the best resolution for this situation. Remember to refer to that website for any specific contact details or additional procedures.