How Do I Make a Special Request or Ask for Wheelchair Assistance with Spirit?

In a nutshell: Passengers with mobility issues flying with Spirit Airlines can request wheelchair assistance before or at the airport, or via their travel agent. They can access their reservation online, call to confirm assistance, or

Introduction

Passengers with mobility issues may request wheelchair assistance from the airline to ensure they're comfortable before, during, and after their flight. At Spirit Airlines, there are many ways to request wheelchair assistance. You can do this either before your scheduled flight or upon arrival at the airport. If you purchased the ticket via a travel agency, you may also ask your travel agent to request a wheelchair on your behalf. If you or a loved one needs a wheelchair at the airport or during the flight, read this helpful guide to ask for a wheelchair.

Access Your Spirit Reservation

To do this, go to the Find My Trip page on the Spirit Airlines website. Use this link: https://www.spirit.com/my-trips/find-trip

You can log in to your account or use your last name and confirmation code to access your booking. Tap Continue after or Sign In.

How Do I Make a Special Request or Ask for Wheelchair Assistance with Spirit? (Step 1)

Click Add Next to Additional Info

You will find this in the Passenger section of your reservation. You can then select wheelchair assistance to confirm the request.

Call Spirit Airlines

After requesting wheelchair assistance via your online reservation, call Spirit Airlines at 855-728-3555 to confirm the wheelchair assistance. You may need to provide them with your ticket confirmation number and your last name as well.

Request Assistance at the Airport

Another way to request wheelchair assistance with Spirit Airlines is upon arrival at the airport. Look for the Spirit Airlines Counter and ask one of the Spirit Airlines staff for wheelchair assistance. Please arrive at least 2 to 3 hours before your flight to ensure sufficient time to prepare the wheelchair. Don't worry, though, as Spirit Airlines usually assists within 20 minutes of your wheelchair request.

For passengers who require curbside assistance outside the airport terminal, they can ask a friend or family member to visit the ticket counter and request a wheelchair.

Upon landing, please remain seated while waiting for the staff to assist you. Spirit Airlines staff can also assist you to the curb or baggage claim when you arrive at your destination or when you need assistance with your connecting flight.

How Do I Make a Special Request or Ask for Wheelchair Assistance with Spirit? (Step 4)

Complete a Guest Mobility Aid Information Form

Are you bringing your own wheelchair? Complete the form to provide staff with instructions on how to assemble and disassemble the wheelchair. Use this link:

https://content.spirit.com/Shared/en-us/Documents/Guest%20Mobility%20Aid%20Information.pdf

Spirit Airlines only accepts wheelchairs with non-spillable batteries. Check with your manufacturer to determine if your battery is spillable or non-spillable. If it's spillable, the battery must be disconnected, removed, and secured. You can contact Spirit Airlines for more information about bringing your own wheelchair to the airport. You may also check out this link:

https://customersupport.spirit.com/en-US/category/article/KA-01296

Conclusion

Once you request wheelchair assistance, a Spirit staff member will check on you every 30 minutes and assist you in boarding the plane. If you need to change a gate for your flight, they will also assist with this. Inside the aircraft, a flight attendant can also help you to go to the lavatory. Please note that you'll also need to arrive ahead of time if you're bringing your own battery-powered wheelchair so that the staff can inspect it first. If you have any other questions regarding wheelchair assistance requests, please don't hesitate to contact Support.

Why does GetHuman Write How-to Guides for Spirit Air Problems?

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