What is the process for returning a product?

The process for returning a product purchased from Space NK is designed to be straightforward and customer-friendly. Generally, customers have a specific period during which they can return their items, typically around thirty days from the date of purchase, although it is always advisable to check the current return policy on the website or in the terms and conditions. To initiate a return, customers should first ensure that the product is in its original condition, including any packaging, labels, and seals that are intact. Some products, particularly those related to personal care or hygiene, may have specific return restrictions, so it is essential to review these specifications before proceeding. The return can usually be initiated online where customers can find a dedicated section for returns on the Space NK website. Within that section, they may find instructions to print a return label if applicable. It is advisable to include all relevant information—such as the order number and reason for the return—when returning the product. Upon sending the item back, customers should retain proof of postage in case of discrepancies in the return process. Once the item is received and processed by Space NK, customers can expect a refund to the original payment method, typically within a few days. For the most accurate and detailed information, checking the current web page for the specific return policy and additional instructions is recommended.