What should I do if I receive a defective item?

If a customer receives a defective item from Southern Marsh, the recommended course of action is to review the return policy outlined on the Southern Marsh website. Typically, customers are encouraged to carefully inspect the item upon arrival. If the item is indeed found to be defective, the customer should follow the instructions provided in the return policy, which often includes initiating a return process through the website or reaching out for further assistance. Many retailers provide a return authorization and specific guidelines for returning defective merchandise in order to streamline the process. It is important for customers to retain any original packaging and documentation related to the purchase. This helps ensure a smooth return experience. Additionally, if needed, customers can refer to the customer service section of the Southern Marsh website for more details regarding exchanges or refunds.