What is your return policy?

Solestruck.com offers a straightforward return policy to ensure customer satisfaction. Items purchased from the Solestruck store can generally be returned within a specified period from the date of delivery, typically around thirty days. However, it is important to note that the items must be in their original condition, which means they should be unworn, unused, and include all original packaging, tags, and any free gifts that may have accompanied the purchase. In general, customers should always review the specific return policy outlined on the current web page, as there may be variations depending on promotions or specific product categories. For example, some sale items might be final sale and not eligible for returns. Once the return is initiated, customers typically receive a return authorization, which they need to include in the return package. After the returned items arrive at the processing center, customers can expect a refund or exchange to be processed within a certain timeframe, usually not exceeding a few weeks. For issues related to damaged or defective products, Solestruck.com usually advises customers to report these issues promptly to facilitate appropriate resolutions. To find the most accurate and detailed information about the return policy, as well as the steps for initiating a return, customers are encouraged to browse the Solestruck website.