What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from SoGoodToBuy, there are specific steps that can be taken to address the issue. First, it is advisable to thoroughly inspect the product upon delivery. If it is clear that the item is damaged or not functioning as intended, the customer should carefully document the condition of the product. This can include taking photographs of the damage and keeping any packaging materials that may have been included. Next, the customer should refer to the SoGoodToBuy website for information regarding returns and exchanges. Most online retailers have a clear policy outlined for addressing such situations. This policy often includes the steps for returning the item, how to request a replacement, or obtaining a refund. It is usually necessary to initiate the return or exchange process within a specific timeframe after receiving the item. Customers may find it useful to keep their order confirmation details on hand, as these can often be necessary for processing returns. By following these steps and consulting the information available on the SoGoodToBuy website, customers can typically resolve issues related to damaged or defective products effectively.